The online advance exchange site has been permanently decommissioned:
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Dear Valued Sprint Customer:
Thank you for your interest in Sprint's Self-Service Phone Replacement web tool. The web tool was decommissioned on December 11, 2009. Your phone repair needs can now be met through one of the following methods:
All customers can visit a Phone Repair Center to have their handset diagnosed and solution provided. To locate the nearest Sprint Phone Repair Center visit Sprint.com/storelocator and select Phone Repair Center Search.
Corporate-liable customers also have the option of getting phone repair support by contacting Care.
Business Customers can call our Premier Care solutions groups by dialing *2 from your handset or at 800-927-2199.
Business/Government accounts with an assigned representative can contact their respective Dedicated Care Specialist.
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