Quote:
Originally Posted by mulhiny
I'm on my 3rd crappy refurb this month. Tired of going to the store, I emailed Dan at Sprint dot com and someone actually called me back. I missed the call
She left a voicemail and a number to call back. I got her voicemail, but at least now I have a one on one going. Maybe I can finally resolve this in the morning. Wish me luck.
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So here is my follow up, not sure if it will be useful to anyone or not..Today the woman from Dan's office called me back. In short, she fully admitted that the Touch Pro is a problem device and Sprint is well aware of it. She said that "Sprint is working closely with HTC". She then went on to tell me that the TP2 is no longer on the replacement list for Advance Exchange, but some stores are able to offer TP2 as replacement at thier discression.
So it seems to me that calling *2 or calling customer service maybe very difficult at this point and we are all better off going to the Corp store.