[99accordv6]

Remember folks -

UPGRADING is not getting a phone for free.

UPGRADING is when you sign a 1 or 2 yr contact and PAY for a new phone.



Next time please use "I think Sprint should "replace" out defective Touch Pro 1s with a Touch Pro 2"

No wonder why I sort of got frustrated with customers who thought they "knew" the system. They would walk into my old workplace [70% service and repair customers] and say I want you to UPGRADE me to so and so phone. I say OKAY and get out the upgrade paperwork and ask them if they are eligible for an upgrade. They get pissed when I tell them upgrade is when you sign a new contract and pay for a phone. We dont give free upgrades. Ohhh you want to get your phone REPLACED through TEP or ESRP? Yaaahh I can help you with that sir or ma'am.