[TalynOne]

Please, excuse the horrible grammar, and spelling of my original email. I wrote it late at night, and reading it back now, I'm pretty embarrassed.

My email (with grammar/spelling errors, ):

You cell a phone called the HTC Mogul. It's you're
flagship business smartphone. The latest update broke
more than it fixed (freezing when going in and out of
roaming area, DPad failing to work unless the phone is
reset, Bluetooth shutting off for no reason). It was
so bad that the update had to be recalled. Also,
Sprint promised a Rev A data upgrade for the phone by
fall 2007, now Sprint says the soonest ANY update
will come is 1st quarter 2008. Also this phone does
not have enough RAM on it (64MB instead of 128MB)
causing a lot of users to have to reset the phone
several times a day to be able to run their
applications properly.

Because of the broken promises, and broken phone. Many
people are jumping ship or trying to trade in to other
phones via retentions. The closest phone to the Mogul,
the HTC Touch, is not an option for some of us
business users since Sprint took out the WiFi feature.
And some of us require a keyboard, another reason why
the Touch may not be an option.

With so many people jumping ship or moving to other
phones via returns/trades in, and with the cost of
these support calls Sprint has to deal with, it seems
to me, it would be MUCH cheaper for Sprint to just pay
the HTC folks (makers of the phone) a little extra to
rush a ROM update that fixes the radio freezing,
Bluetooth, and DPad problems of the latest ROM.

The response:

Thank you for being a Sprint customer. I apologize for the problems that
you have encountered with the recent update.

We appreciate the feedback and I have shared it with our team that is
responsible for our handsets and products. We are actively working
with HTC to address the problems with the upgrade issues and should
have a timeframe this week. We are also looking at other enhancements with
HTC, including your suggestion on the ROM In the interim, we are
suggesting that those who upgraded revert back to the previous version,
which you may have already done. We are considering texting all of the
customers that upgraded and recommending that they go to
http://www.america.htc.com/support/m...downloads.html and
going back to the prior version. The EVDO Rev A/GPS upgrade will enter
our lab in early December and is scheduled for commercial release in
January. Although this is later than expected, it appears to be on
track for launch. Our handset team has indicated that the next
generation of the Mogul and Touch will have 128MB of RAM and that for
the current version there are some memory management tips that have
helped some customers.

One of the recommendations that I have made to our handset team is to
be
more proactive in directly communicating to our customers about what we
are doing to address the issues. They are trying to determine the most
effective way.
Regards,
Jerry