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Old 08-25-2009, 04:21 PM
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Re: Lost Vibrate- problem with Sprint Repair

just an update to my story. I took the phone to another store and tech agreed that the liquid was not water as neither of the water sensors were triggered. He was going to order a replacement until the system had my phone flagged as damaged beyond repair. The first store (Fairview Heights, IL) flagged my phone as having water damage when it wasn't. Since it was flagged he couldn't order me a replacement. This store is a 3rd party retailer so they don't keep phones on hand.

I actually talked to him while he had to take my phone back apart because I had asked him if he had an extra stylus (the Fairview Heights store didn't give me mine back and didn't notice until I got home) as he couldn't get it to go in the phone. Very nice man. That store will get my business now.

Now the good part...emailed Sprint explaining everything and how I thought this was a known problem. They agreed and are going to send me a new phone out. The best part...I got to pick any phone I wanted besides the Palm Pre...I chose the Touch Pro since that is the phone I originally wanted, but couldn't get because of stock issues. Score one for me.
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