[dallasjim]

I had my Pre for less than a week when a crack developed above the USB slot to the screen. Sprint refuses to replace or to repair. There are numerous references to this problem on Palm forums (I wish I had checked before). The Sprint rep at the Dallas repair center said to call Palm because it is not Sprint's problem. Palm said it is Sprint's problem. After spending 2 days trying to get it replaced or fixed, I determined I am screwed. I have never broken a phone in my life. The Pre is total junk. I just reactivated my trusty Juicy ROM Touch Pro- what a mistake the Pre was. I already knew Sprint was a mistake.