They changed my ESN number, which Sprint can't find. They're going to reactiavte my substitute POS Mogul. They want me to send the phone bcack again!!! The rep says:
Quote:
|
I do not understand as to why the device was assigned a new ESN number that was not loaded in our system to properly activate. I will need to reactivate the device you had before this chat. So that you will still have service on a device. I do really apologize for the unnecessary inconvenience. The new ESN not been loaded into the and system and without this being loaded we can not activate the device. I strongly recommend that you take the device back to the repair center and have them load the new ESN number into the system in order to activate the device. I do understand that is very frustrating for you. Please allow me a few more moments I am contacting my constituents to get this resolved quickly. Please stay on the line
|
****. I called PCD and they said that they forgot to send Sprint the files with the new information. She said Sprint should have it within 30 minutes.
Let's see if I don't have a heart attack.
SONOFA*****!
