Quote:
Originally Posted by hollywood084
Sorry I was so vague. I had a touch pro and I got a Pre. I activated the pre yesterday, so the Touch Pro is no longer active on my account. I want to master reset the touch pro so all my sprint user info is off the phone so I can sell it. The sprint rep said the phone needs to be active on the account/line, meaning I need to have a phone line/number associated with it, for him to get some number off it. Probably so he can pull it up in his system and not have to type up a number in the computer. Thanks for the quick replies. The reset I'm talking about is ##786# from the dialer.
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Gotcha, that way ALL info is wiped. The 786 wipe is the only way to erase the phone number and MSID out of the programming of the phone, other than reprogramming it to 000-000-1234 or something like that. The other wipes still retain the phone number. for a full RTN wipe, you're gonna need the MSL. You can use the MSL Grabber, or I can get your MSL for you. check your PM Inbox.