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Re: Master Reset
Essentially the ##786# and what Major_Nate told you are the same thing and can both work. I can see why the Sprint guy wouldn't let you do it, as it is no longer technically on "their" network, so they can track your information through it.
Follow Major_Nate's steps and you will be fine. I have done many a hard reset though and ran into the issue where I am unable to do the Soft Reset - Volume Down + Enter + Power button on my Touch Pro. You can also go to:
Start/ Settings/ System/ Clear Storage
GOOD LUCK!
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