[xconwayx]

How did you obtain the phone? As you just activated it, the phone wasn't on their system, is what he was getting at? How long after you activated it did you call?

Just some more basic info would help! Have you tried recently after the phone may have finally all synced up?

In my experience; I went from a Palm Treo 800w to HTC Touch Diamond to HTC Touch Pro and they all activated and synced up in under 10 minutes. I also went online and had it done, essentially doing the hands free activation.

I also just chatted online with a Sprint Rep about a screen issue I was having. She recommended and hard reset and walked me through it no problem.