I would cuss sprint the **** out and DEMAND a different phone besides the Mogul. If they don't meet your demands ditch em. I'm about ready to ditch them myself if they don't get their phones in order. I have never had so many issues with a PPC in my life till I got the mogul. I miss my 6600
P.s. have you tried one of the custom Roms on here? dcd clean rom is super fast then the stock rom and perfer it to the OEM one.