Re: Touch Pro has been out for repair for close to 3 weeks now...
That is crazy that's why whenever my phone needs to be replaced I go directly to the store and get it replaced. They try and feed you bull saying that they can't swap it out in the store but that's nonsense if you are stern enough you can make it happen. I pay them too much of my money to have to ship off my phone and wait weeks for a replacement while the substitute they give you is nowhere as near as good of the phone you paid for. I had to get my phone replaced two weeks ago they swapped it out at the store, billed my account for the replacement phone then customer service turned around and credited it right back. You just have to put your foot down and don't let them give you the runaround.
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