[cac2us]

Originally Posted by rickyrecaro

well my phone finally broke and my warranty was over so i decided to do an insurance claim and recieved a re-furb 6800 which i honestly thought was a bunch of B.S. but screw it. has this happened to anyone who did a claim? i was hoping for a touch pro cause i mean we do pay $7 and it a dig deal to upgrade??? but what really has me pissed is the facted that it said *recertified, i member when they use to give new phones and give them to you on the spot. and i wouldnt be complaining if it was Brand new. what you alltelians think? dont know if i should unlock and just deal with it or make it a big deal and complainand see how good customer service is?!?!

Not too long ago VZW tried to stick me wit a warranty referb.
When I looked at the data sheet that came with the phone,
it said "USC" as original activation.
I told CS that I would rather keep my orig. unit.
It was a matter of the password not keeping its settings.
I would try to find something wrong with your unit.
EG: "Sticky Key Syndrome", "Bright Spot on Screen", "Wobblie Slider".
Check arround, but be accurate, you don't want to get stuck with an equipment charge if they find nothing wrong when they get it back.
Or you could have gotten a good refurb. It happens...
My last QWest refurb had a small piece of organic material on the USB terminals (INSIDE the on the mainboard).
Either way good luck.