i was in the other day and the customer before me got the last 6700 refurb in stock. They had more on order and wanted to make me wait 2-3 days for a replacement handset. My 6700 had a power overload and bricked itself. When the rep first came back she told me it was ok i still had my phone to use, i looked at her and asked if they even looked at it (it doesnt power up at all, its shorted internally). This was issue #1 with them.
Of course this honestly didnt make me very happy. The tech then offered to give me the previous gentlemens used 6700 as a temp until they got more in stock. I was blown away by this and started to make a stink that they actually thought it was okay to give me a used customers handset which was being brought in for warranty. After a couple of minutes of me explaining to him how this was by far not my expectation of quality customer service a manager walked out and handed me a brand new 6800.
I still dont know what the tech was doing back there. Did he even look at my phone? How could it be perceived as acceptable to give one client another clients used handset?
Either way, i am the proud owner of a Mo-Gul, grabbed a 4gb microSD card for $70 on sale at BestBuy and i am really happy.
Guess it was good for me that they were so bad
Now thats service!
they upgraded me from a Treo 600 to a Treo 650 under the similiar circumstances, i bought my 6700 outright for $400 and pay $84 per year for the right to get some quality customer service.