[staticchmbr]

unfortunately, the refurb depot is currently working on the condition of the phones coming out. its not just the moguls, but all types of them. i work at a sprint service center...so i know. unfortunately, most of the service centers do not stock replacement phones (seed stock) instore, so the only thing they can do is order another one. you will have to go to a corporate sprint location with a service center, which are very rare....customer service will not know which ones are corporate for some reason

i myself had to order 4 moguls within a month:
1st keyboard didnt work
2nd lcd didnt work
3rd hinge was messed up
4th didnt turn on or activate

i held onto the moguls i ordered, took them all apart, and created 1 good phone