Originally Posted by weakkneed

I returned my TP for warranty service to Best Buy. After one month with loaner I was approved for in-store exchange. Was then told I could exchange for anything in the store. I was told that TP was dropped for battery issues and that BB would not be getting any more TP's. After some discussion the clerk called around and was able to ship one from another store. I should receive it later this week. I am posting this because BB will no longer have a full keyboard WM device to exchange for if you send your phone in for warranty service as I did. I would suggest you take warranty repairs to the Sprint store.